top of page

Product Support

$10.50 USD/HR

What to expect on the Job:

  • Interact with customers via phone, focusing on process related questions, data entry and navigation.

  • Research, analyze and determine an appropriate course of action for customers.

  • Be a positive representative for the product; take a caring and empathetic approach to customer interactions.

  • Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact.

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.

  • Act as a technical resource when assisting customers to resolve problems with devices and equipment.

  • Outstanding problem-solving skills

  • Displays patience, empathy, an ability to manage stress, the ability to work under pressure

  • Skilled and efficient in writing and verbal communication

  • Provides knowledgeable, friendly and eloquent customer service

  • Knowledge and experience with product

Equipment Requirements:

PC REQUIREMENTS:

A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs.

  • CPU Speed- Intel i3-9000, i5-7000, i7-5000 class or better. "Atom, Celeron, Pentium and Opteron processors are not permitted"

  • Hard Drive- 20 GB or more of available space 60 GB or more of total space

  • Memory- 4 GB of RAM or better

  • Operating System-Windows 7 or Windows 10 "Windows 8/8.1 not supported by some clients"

  • Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

  • Maximum Latency Threshold 120 milliseconds (ms)

  • Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs

MAC REQUIREMENTS:

Macs must have an Ethernet port MacBook Air and Mac USB-C ports will not be supported. Boot Camp and a licensed version of Windows MUST be installed.

  • CPU Speed- intel Core i5 2.7 GHz processor or better

  • Hard Drive- 20 GB or more of available space 60 GB or more of total space

  • Memory- 4 GB of RAM or better

  • Operating System- MAC OS X 10.10 Yosemite or higher

  • Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

  • Maximum Latency Threshold 120 milliseconds (ms)

  • Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs

BASE REQUIREMENTS:

Experience Requirements:

  • High school graduate or equivalent

  • Exceptional communication skills

  • Ability to thrive in a dynamic environment

  • Six months or more of customer service experience

  • A quiet, private place in your home where you can work without background noise

bottom of page