Energy Company
$10.00 USD/HR
What to expect on the Job:
-
Review, analyze and respond to customer billing
inquiries -
Upsell eligible customers home warranty solutions
-
Resolve customer issues or questions
-
Processing payment deferrals and installment plans
-
Attempt to save customers who may be moving, unhappy with the plan or current rate
-
Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
-
Accurately enroll the customer in the correct plan
-
Strive to resolve the customer issues on the first call
-
Demonstrate knowledge of Energy processes and policies
-
Build trust and rapport with the Customer through clear, respectful interaction
-
Always strive to ensure that overall customer satisfaction remains high, while resolving issues
-
Understand “client call flow” and Texas Utility regulation
-
Ensure no Public Utilities Commission Complaints are filed
-
Ensuring that no customer has a Lights Turned Out In Error (LOIE) situation
-
Complete weekly certification courses to maintain knowledge in Client products and services
Equipment Requirements:
A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs.
CPU Speed- Intel i3-9000, i5-7000, i7-5000 class or better. "Atom, Celeron, Pentium and Opteron processors are not permitted"
Hard Drive- 20 GB or more of available space 60 GB or more of total space
Memory- 4 GB of RAM or better
Operating System-Windows 7 or Windows 10 "Windows 8/8.1 not supported by some clients"
Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs
MAC REQUIREMENTS:
Macs must have an Ethernet port MacBook Air and Mac USB-C ports will not be supported. Boot Camp and a licensed version of Windows MUST be installed.
CPU Speed- intel Core i5 2.7 GHz processor or better
Hard Drive- 20 GB or more of available space 60 GB or more of total space
Memory- 4 GB of RAM or better
Operating System- MAC OS X 10.10 Yosemite or higher
Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs
BASE REQUIREMENTS:
Experience Requirements:
High school graduate or equivalent
Exceptional communication skills
Ability to thrive in a dynamic environment
Six months or more of customer service experience
A quiet, private place in your home where you can work without background noise