Energy Company

$10.00 USD/HR

What to expect on the Job:

  • Review, analyze and respond to customer billing
    inquiries

  • Upsell eligible customers home warranty solutions

  • Resolve customer issues or questions

  • Processing payment deferrals and installment plans

  • Attempt to save customers who may be moving, unhappy with the plan or current rate

  • Quickly identify customer needs in first few minutes of the call to offer the appropriate plan

  • Accurately enroll the customer in the correct plan

  • Strive to resolve the customer issues on the first call

  • Demonstrate knowledge of Energy processes and policies

  • Build trust and rapport with the Customer through clear, respectful interaction

  • Always strive to ensure that overall customer satisfaction remains high, while resolving issues

  • Understand “client call flow” and Texas Utility regulation

  • Ensure no Public Utilities Commission Complaints are filed

  • Ensuring that no customer has a Lights Turned Out In Error (LOIE) situation

  • Complete weekly certification courses to maintain knowledge in Client products and services

Equipment Requirements:

PC REQUIREMENTS:

A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs.

  • CPU Speed- Intel i5 class or better. "Atom, Celeron, Pentium and Opteron processors are not permitted"

  • Hard Drive- 20 GB or more of available space 60 GB or more of total space

  • Memory- 4 GB of RAM or better

  • Operating System-Windows 7 or Windows 10 "Windows 8/8.1 not supported by some clients"

  • Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

  • Maximum Latency Threshold 120 milliseconds (ms)

  • Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs

MAC REQUIREMENTS:

Macs must have an Ethernet port MacBook Air and Mac USB-C ports will not be supported. Boot Camp and a licensed version of Windows MUST be installed.

  • CPU Speed- intel Core i5 2.7 GHz processor or better

  • Hard Drive- 20 GB or more of available space 60 GB or more of total space

  • Memory- 4 GB of RAM or better

  • Operating System- MAC OS X 10.10 Yosemite or higher

  • Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

  • Maximum Latency Threshold 120 milliseconds (ms)

  • Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs

BASE REQUIREMENTS:

Experience Requirements:

  • High school graduate or equivalent

  • Exceptional communication skills

  • Ability to thrive in a dynamic environment

  • Six months or more of customer service experience

  • A quiet, private place in your home where you can work without background noise

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