Tax Support
$10.00 USD/HR
What to expect on the Job:
-
Interact with business customers (mid-sized tax preparation and accounting firms) to provide premium service to these high value customers via phone, assisting with tech
support and general e-filing support questions (knowledge of tax concepts a plus) -
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires related to software installation, reinstallation, and other software support matters
-
Provide caring, empathetic and white glove customer interactions that positively represent the Intuit ProSeries brand
-
Ability to demonstrate a sincere desire to assist the customer, and put the customers’ needs first
-
Ability to align and communicate with the customer effectively
-
Tenacity to understand the customer’s business needs and provide the appropriate recommendation
-
Ability to quickly build rapport with customers
-
Patience and understanding to diffuse tough customer situations
-
Ability to search quickly in client's knowledgebase as well as public search tools (Google.com, etc.)
Equipment Requirements:
A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs.
CPU Speed- Intel i5 class or better. "Atom, Celeron, Pentium and Opteron processors are not permitted"
Hard Drive- 20 GB or more of available space 60 GB or more of total space
Memory- 4 GB of RAM or better
Operating System-Windows 7 or Windows 10 "Windows 8/8.1 not supported by some clients"
Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs
MAC REQUIREMENTS:
Macs must have an Ethernet port MacBook Air and Mac USB-C ports will not be supported. Boot Camp and a licensed version of Windows MUST be installed.
CPU Speed- intel Core i5 2.7 GHz processor or better
Hard Drive- 20 GB or more of available space 60 GB or more of total space
Memory- 4 GB of RAM or better
Operating System- MAC OS X 10.10 Yosemite or higher
Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs
BASE REQUIREMENTS:
Experience Requirements:
High school graduate or equivalent
Exceptional communication skills
Ability to thrive in a dynamic environment
Six months or more of customer service experience
A quiet, private place in your home where you can work without background noise