Data Entry

$8.00 USD/HR

What to expect on the Job:

  • provide real-time interactive voice response (IVR) correction by listening to customer voice clips (“utterances”) of live calls and capturing the appropriate concept or data and entering the information into an innovative system.

  • Support a variety of clients; program is not specific to one particular client of Interactions.

  • The nature of the service is moving live calls along that are in a set pattern or a “call flow process” in which the IVR could not recognize certain words (gets stuck).

  • The IVR system needs your assistance to move the call on in less than a second to avoid customer dissatisfaction.

  • There is no interaction with customers. This is a real-time data entry only program.Will be required to follow strict quality standards to ensure contacts have been coded correctly
    and are completed efficiently.

  • Strong customer service skills
    • Excellent listening skills
    • Impeccable attention to detail and focus
    • Ability to quickly move from utterance to utterance with little to no down time

Equipment Requirements:

PC REQUIREMENTS:

A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs.

  • CPU Speed- Intel i5 class or better. "Atom, Celeron, Pentium and Opteron processors are not permitted"

  • Hard Drive- 20 GB or more of available space 60 GB or more of total space

  • Memory- 4 GB of RAM or better

  • Operating System-Windows 7 or Windows 10 "Windows 8/8.1 not supported by some clients"

  • Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

  • Maximum Latency Threshold 120 milliseconds (ms)

  • Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs

MAC REQUIREMENTS:

Macs must have an Ethernet port MacBook Air and Mac USB-C ports will not be supported. Boot Camp and a licensed version of Windows MUST be installed.

  • CPU Speed- intel Core i5 2.7 GHz processor or better

  • Hard Drive- 20 GB or more of available space 60 GB or more of total space

  • Memory- 4 GB of RAM or better

  • Operating System- MAC OS X 10.10 Yosemite or higher

  • Standard Connection and Speed- Hardwired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

  • Maximum Latency Threshold 120 milliseconds (ms)

  • Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs

BASE REQUIREMENTS:

Experience Requirements:

  • High school graduate or equivalent

  • Exceptional communication skills

  • Ability to thrive in a dynamic environment

  • Six months or more of customer service experience

  • A quiet, private place in your home where you can work without background noise

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